How to Manage and Use Conversation AI in the Mobile App

You just wrapped up a busy week at the agency and finally stepped away from your desk for dinner. Right as your food arrives, your phone buzzes. A commercial landscaping prospect just replied to your SMS campaign.

They are highly interested, ready to move forward, and asking specific questions about your services.

But your laptop is closed, your team is offline, and you're trying to respond from your phone before the opportunity slips away.

You shouldn't have to be chained to your desk to close high-ticket retainers.

HighLevel has solved this by bringing Conversation AI directly into the mobile app. You can now manage your AI agents, pause automated bots, and send perfectly suggested replies from anywhere in the world.

Let's get your mobile AI set up.

Part 1: Set the Foundation on Desktop

Ready to streamline your conversations? Here's how to set it up in under a minute:

1. Open your HighLevel account on your desktop.
2. Navigate to AI Agents and click Conversation AI.
3. Click Create a New Bot or open an existing bot to configure its behavior.
4. Select your preferred operating style by choosing either Autopilot Mode or Suggestive Mode.

Part 2: Open the Mobile Engine

Now that your bot is configured and ready, let's take it on the road.

1. Open the HighLevel or LeadConnector app on your mobile device.
2. Navigate to the Conversations tab.
3. Select an active conversation from a supported messaging channel such as SMS, Facebook Messenger, or Instagram.

Part 3: Deploy AI from Your Pocket

This is where the magic happens, right from your phone.

• If your bot is running in Autopilot Mode, the AI will automatically respond after the delay you've configured.
• If you're using Suggestive Mode, tap into the message field. The app will instantly generate AI-powered reply suggestions. Select the response that fits best, edit it if you'd like to add a personal touch, and send it manually.

Part 4: Control the Bot on the Fly

Need a team member to take over the conversation? You have complete control directly from your phone.

1. Tap the ellipsis menu (⋮) in the top-right corner of the active conversation.
2. Select Edit AI Settings.
3. From here, you can activate the bot, pause it completely for human interaction, or schedule a specific time for it to reactivate.
4. Tap Save to apply your changes.

Stop letting your agency operations tie you to a desk and start closing deals from anywhere.